As soon as you’ve placed the order your order is already being processed and we’ll send you an email to confirm your order details. Once your parcel has been dispatched we’ll drop you an email with tracking details.
If the courier cannot reach you, they may try to leave your order with your neighbour, or in a safe place. Otherwise, the courier will leave a card to attempt redelivery for the next working day. If it's easier, you can also arrange re-delivery with them directly by following the instructions on the card left.
To check the progress of your delivery, visit one of the links below relevant to your selected courier. The required tracking number can be found on the dispatch email we sent:
If it has passed the time frame, first check out the tracking to see if there’s anything holding up your parcel. If you’re still not sure where it is please get in touch with our Customer Care Team, through our Contact us page ASAP so they can investigate this for you.
Most items are made to order, once items are ready they will dispatched 1st class signed for you will receive a tracking number by email once out for delivery.
Any items in stock will be dispatched the same or next working day and will be sent 1st class signed for.
*Postcode restrictions apply: Delivery to the following postcodes may take slightly longer*
AB, AB23, AB31-39, AB41-45, AB51-56, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, FK14, FK17-21, GE6-8, GY, HS, HS1-9, HS3, IM, IV, IV1-56, JE, KA1-30, KA27-28, KW, KW1-17, KY1-99, PA, PA1-87, PA20-99, PA41-77, PH, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE, ZE1-3, ZZ
CAN I GET MY ORDER SENT TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?
Sure! You can specify an alternative delivery address to your billing address at the checkout as we can’t always make this change this once your order has been placed.
Don't forget though - by having an account with us you can save different delivery addresses in 'My Account'.
it's OK! If the courier can't reach you because you're out, then they may try to leave your order with your neighbour or in a safe place. Ultimately the courier will leave a card to arrange re-delivery with them directly by following the instructions on the card.
If your parcel is ever stopped through customs and you’re charged, you as the receiver are responsible for the cost. The value can vary from country to country so we’re unable to give an estimation if this can happen of what the cost would be if you’d like more information on this we recommend getting in touch with your local customs office