WHEN WILL MY ORDER ARRIVE?

As soon as you’ve placed the order your order is already being processed and we’ll send you an email to confirm your order details. Once your parcel has been dispatched we’ll drop you an email with tracking details.

If the courier cannot reach you, they may try to leave your order with your neighbour, or in a safe place. Otherwise, the courier will leave a card to attempt redelivery for the next working day. If it's easier, you can also arrange re-delivery with them directly by following the instructions on the card left.

To check the progress of your delivery, visit one of the links below relevant to your selected courier. The required tracking number can be found on the dispatch email we sent:

ORDER NOT RECEIVED

If it has passed the time frame of the delivery service you selected when placing your order, first check out the tracking to see if there’s anything holding up your parcel. If you’re still not sure where it is please get in touch with our Customer Care Team, through our Contact us page ASAP so they can investigate this for you.

WHAT ARE MY DELIVERY OPTIONS?

SERVICE DELIVERY TIME TERMS COST
1st Class Signed For 1 - 2 days Your item will arrive in 1-2 working days.  £4.35
2nd Class Signed For 2 - 3 days Your item will arrive in 2-3 working days. £3.90
Special Delivery Orders placed Mon - Thurs 1 days Place before 2:00 PM to receive the next working day. Only applicable for orders placed Monday - Thursday.  £8.55
Saturday Special Delivery  1 day Place before 2:30PM on a Friday to receive the next day. £13.50
EU Tracked 7 working days Estimated delivery within 7 working days (excludes weekends and public holidays). £12.50
USA, Canada, Mexico 10 working days Estimated delivery within 10 working days (excludes weekends and public holidays). £14.90
International Signed 10 - 15 working days Deliveries can take up to 15 working days (excludes Weekends, Public Holidays and Bank Holidays). £20.00

*Please note that all orders made throughout the weekend will be processed on the next working/business day.

*Postcode restrictions apply: We can not guarantee UK Next Day delivery to the following postcodes:
AB, AB23, AB31-39, AB41-45, AB51-56, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, FK14, FK17-21, GE6-8, GY, HS, HS1-9, HS3, IM, IV, IV1-56, JE, KA1-30, KA27-28, KW, KW1-17, KY1-99, PA, PA1-87, PA20-99, PA41-77, PH, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE, ZE1-3, ZZ

CAN I GET MY ORDER SENT TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?

Sure! You can specify an alternative delivery address to your billing address at the checkout as we can’t always make this change this once your order has been placed.

Don't forget though - by having an account with us you can save different delivery addresses in 'My Account'.

WHAT IF MY DELIVERY ARRIVES WHEN I'M NOT IN?

it's OK! If the courier can't reach you because you're out, then they may try to leave your order with your neighbour or in a safe place. Ultimately the courier will leave a card to arrange re-delivery with them directly by following the instructions on the card.

CUSTOMS

If your parcel is ever stopped through customs and you’re charged, you as the receiver are responsible for the cost. Depending on the weight of your parcel we will split your order into multiple parcels to reduce the chance of your order being caught up in customs. The value can vary from country to country so we’re unable to give an estimation if this can happen of what the cost would be if you’d like more information on this we recommend getting in touch with your local customs office